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Q1. What is subscriber registration?
A1. Subscriber registration is the FREE (non chargeable) process of recording and verifying personal details of a subscriber by a communications service provider. Such details shall include the phone number(s), name, date of birth, gender, address (postal and/or physical address), alternative telephone contacts, if available, and number of the Identification Document used, including the National Identity Card or any other acceptable identification document e.g. a passport. If a subscriber changes any of their registration information, he/she shall be required to update this information with his/her service provider. Safaricom may conduct further verification to ascertain the true identity of the subscriber registered.
Q2. Why subscriber registration?
A2. Subscriber registration is aimed at safeguarding the public against acts of insecurity including the widespread threats posed by terrorism, drug trafficking, money laundering, extortion, fraud, hate messages, and incitement that are now widespread around the world. Having been a victim of these undesirable activities in the past, Kenya cannot afford to ignore or be left behind on initiatives aimed at safeguarding the public against such activities. The registration exercise is being carried out pursuant to a Government Directive issued on 20th July 2009 requiring every communications service subscriber in the country to register his or her SIM card.
Q3. Could the information I provide be used for purposes other than what is intended?
A3. The information collected shall only be used for the purpose for which the registration exercise is being undertaken and where necessary the information may only be availed to the authorities to the extent permitted by the law.
Q4. Does information collected during Subscriber Registration suffice for all services provided by a service provider?
A4. Not necessarily. Each Service provider will advise on additional information or requirements for subscription to their services/products where necessary.
Q5. How and where do I register?
A5. All unregistered subscribers are required to contact their respective service providers for information on where and how to register. Safaricom subscribers may register at any of our Retail Outlets and Authorised Dealer shops/ M-PESA and M-KESHO Agents where they will fill out the official registration form and produce their identification document for verification.
Q6. How will the registration of a subscriber who is a ‘minor’ be facilitated?
A6. A minor shall need to be accompanied by an adult who has the relevant identification documents to purchase and register as the owner of the SIM card. The minor shall only be registered as the subscriber using the SIM card. Once the minor attains the age of 18, the adult under whose name the SIM card is registered, will be at liberty to change the registration to be in the name of the young adult; whose consent and identity details shall also be required in order to effect the change.
Q7. Do I need to produce any documentation for verification?
A7. For Kenyan Nationals, any of the following documents (IN ORIGINAL FORM) shall be required for purposes of verification only :- (a) Original National Identity Card; or (b) Original and valid Passport. (c) Driving Licence (d) Military Identity Card (e) Letter from a Government Official/Civil Servant (such as Chief/DO/DC) (f) Student Card from an accredited educational institution
Q8. What documents are required for verification in case of foreigners?
A8. Foreigners seeking registration of SIM cards shall be required to present any of the following documents (IN ORIGINAL FORM): :- (a) Original Work Permit Identification Card; (b) Original Passport; or (c) Original Alien Card. (d) Original National Identity Card issued by parent country (e) A valid Driving Licence
Q9. What documents are required for verification of subscribers who are corporate persons and statutory bodies?
A9. For corporate persons and Statutory bodies, certified copies of the following documents shall be used for verification: (a) Certificate of incorporation; (b) Certificate of Registration; or (c) Enabling legislation or Gazette notice
Q10. How secure and confidential is the data collected by service providers?
A10. The service provider has the obligation of ensuring that the information collected from subscribers is kept secure, confidential and not tampered with. The information collected shall NOT be disclosed to any person unless as required by any written law.
Q11. What happens incase of change of ownership of the line?
A11. All changes in ownership of the line should be reported to the relevant service provider to facilitate update of the SIM card registration details. Completion of a new registration form and verification of the new owner’s identity will also be required.
Q12. Do I need to register if I am a PostPay subscriber?
A12. No. You will not need to register again if you are already registered as a PostPay subscriber.
Q13. Do I need to register if I am an M-PESA subscriber?
A13. No you do not need to register at our outlets as we already have most of your registration details. If we do require to obtain some additional details from you we shall communicate this directly to all M-PESA customers together with a simple method on how you can submit the missing information to us without having to physically go to our registration points.
Q14. Do I need to register if I have an M-KESHO account?
A14. No. You do not need to register. All customers who apply for an M-KESHO account will be considered as having registered.
Q15. Do I need to register if I have a PrePay Safaricom Modem?
A15. Yes you do.
Q16. Can I access an online application?
A16. Yes you can. Please visit our website www.safaricom.co.ke or www.safaricom.com to download a registration form. Print it out and present the completed form together with an acceptable identification document at any of our registration centres.
Q17. Do I need to fill out multiple forms if I have more than one Safaricom Line?
A17. No. You may fill out a single form with all the required particulars and list all your Safaricom lines (both Voice & Data).
Q18. How soon must I register? What might happen if I shall have not registered by the set deadline?
A18. You are advised to register with your service provider as soon as possible. The deadline for registration is 30th August 2010. By failing to register, you are jeopardizing Government efforts at stamping out incidences of crime perpetuated through mobile phone handsets, and by extension putting yourself at risk. It is, therefore, in your interest to register your SIM card (s). The Government is in the process of putting the law in place that will require service providers to suspend service (disconnect your line) if you have not registered your SIM card. |
