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Close your eyes and imagine a world where you have everything at your disposal, no hustle no bustle! No waiting in long queues to be served or in traffic for hours on end trying to get to your destination. A world where you are always in control and anything you want goes because you are the boss. It’s a world so good, you don’t even have to bother your perfectly manicured nails scratching airtime because at the push of a button, that will be done for you.

Now open your eyes and get back to reality. Bad news is, that world is not in existence but the good news is we have something that will definitely make your life easier moving forward…The Safaricom App! Here’s what the App has to offer that will make your life a walk in the park.

Available on different platforms:

Android, iOS and Windows users can download the App on either Safaricom App Store or on Google Play Store and enjoy convenience.

How to download the App

  • Download the App from either the Safaricom Appstore or Google  Playstore.
  • Launch the App , enter your mobile number Email (optional) and click Generate PIN
  • You will receive an SMS with a One Time PIN (OTP). DO NOT SHARE THIS PIN
  • The OTP is automatically read by the phone.
  • Accept the Terms and Conditions and the App will launch the homepage.

Services are available on mySafaricom App

  • Request for an M-PESA statement
  • View, redeem and transfer Bonga points
  • Buy data and SMS bundle
  • Top Up
  • Talk to a customer care agent through Live Chat, Facebook or
  • Management of SMS services 

How to secure App

Go to setting > Secure with PIN and activate using the Service PIN. You will be required to enter this PIN whenever you access the App.

Extra Features

Postpaid customers can request for their last month’s bill this be sent to an email of choice.

There you have it, visit Safaricom App store today, download Safaricom App and pat yourself in the back for making the move that will transform your life.

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